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Step I. Knoweldge of What They are Supposed to Do.

Adequate and complete work procedures

1. Are there written product, process specifications or work instructions? Written Procedures
2. Are the documents legible? Are they conveniently accessible to the worker? Document Access and Status
3. Does the worker receive changes to specifications automatically and promptly? Document Changes
4. Does the worker know what to do if he receives defective raw materials? Actions on Inputs
5. Are responsibilities for decisions and actions clearly defined? Responsabilities and Decisions

Adequate and complete performance standards

1. Do the specifications define the relative importance of different quality characteristics? Specifications Content
2. Are the written specifications delivered to the worker as well as the criteria used by the inspectors? Specifications Availabilty and Inspection Criteria
3. Are deviations from specifications frequently permitted? Specifications Adequacy
4. Are standards for visual defects visible in the work area? Specifications Interpretation
5. Does the worker know how to use the product? Knowledge of Product
6. Does the worker know the effect on future operations and product performance in case the specification is not achieved? Non Conformances Impact

Appropriate people selection and training

1. Does the personnel selection process adequately link the worker's skills with the job requirements? People Selection Criteria
2. Has the worker been adequately trained to understand the specification and follow the steps necessary to fulfill it? People Training
3. Has the worker been evaluated through tests or other means to see if he is qualified? People Qualification